Task: Update Service Catalog
Update Service Catalog
Disciplines: Customer Service

Purpose

Update the Service Catalog with the latest services provided by OMES/ISD, to provide a menu for customers to select support for their IT needs.

Relationships

RolesPrimary Performer: Additional Performers:
InputsMandatory:
    Optional:
    • None
    Outputs

      Main Description

      Update the Service Catalog with the latest services provided by OMES/ISD.

      Steps

      Receive the Service Request case from case requesting the need of a service
      Document of service presented to the BSD/Executive Leadership of ISD.
      Approval sought by committee.

      Key Considerations

      Internet Explorer connection for customers - needs to be kept current.