On a periodic basis, at least monthly for large and medium agencies and at least quarterly for smaller
agencies, an ISD representative should meet with each agency:
1. Executive Management – The BSD should meet with executive management to discuss strategic direction
of the agency, needs and issues they may have.
2. Line Support Management – The ABRM should meet with key line management staff or executive management
regarding any outstanding issues they may be having – taking a list of the current open CRM Tickets and