Task: Answer Service Desk Phone
Answer Service Desk Phone
Disciplines: Service Management

Purpose

To answer the service desk phone to allow customers request services.

Relationships

RolesPrimary Performer: Additional Performers:
InputsMandatory:
    Optional:
    • None
    Outputs

      Main Description

      The process of answering the OMES Service Desk Phone.

      Key Considerations

      Full update access to the CRM System and Phone