Role: Service Provider Group
Service Provider Group
Role Sets: All-Roles


Main Description

  • Composed of technical and functional staff involved in supporting services.
  • Corrects the issue or provides a work around to the customer that will provide functionality that approximates normal service as closely as possible.
  • If an incident reoccurs or is likely to reoccur, notifies problem management so that root cause analysis can be performed and a standard work around can be deployed.