Role: Dispatcher
Dispatcher
Role Sets: All-Roles

Relationships

Analyze cases before assignmentAssign a CaseResponding to Cases within SLADispatcher

Main Description

Each Service Provider Group will need to have a dispatcher identified as a role. This person will review CRM cases as they are assigned to the provider group in a pending status and assign them to the correct technician.

Illustrations

Staffing

SkillsAnalytical Skills

Key Considerations

Access to the CRM tool, Outlook and IM.