Role: Customer Service Representative
Customer Service Representative
Role Sets: All-RolesISD Roles

Relationships

Main Description

This role’s primary function is to support the customer by managing and responding to customer complaints and facilitating escalated issues by effectively communicating issues with the Service Owners, Business Segment Directors, and OMES/ISD Executive Leadership. This role is also responsible for the overall communication and coordination with the Agency Business Relationship Managers.

Staffing

Skills

Positive language, Patience, Attention to detail, Ability to utilize MS Office 2010, Effective communication and presentation skills.

Key Considerations

This role must effectively communicate and collaborate with all areas of OMES/ISD.