Role: Customer
Customer
Synonyms: Client, Stakeholder, Constituent, Sponsor, Agency, Business Unit
Role Sets: All-RolesISD RolesISD Roles

Relationships

Main Description

A customer is the person or agency for whom work is being completed. A customer is used to refer to a current or potential user of ISD's products and services. The customer also assists with the Project Initiation Request that kicks off the project process.

 

In the context of the consolidation process, the customer works with the consolidation team manager to approve moving forward with consolidation and development of the initial agency meeting agenda. In addition, the customer organizes testing efforts during and after the consolidation process to ensure that service levels are maintained at the same level as prior to consolidation.

Illustrations

Staffing

Synonyms Client, Stakeholder, Constituent, Sponsor, Agency, Business Unit