Role: Quality and Accountability Director
Quality and Accountability Director

Quality Control Manager, Quality Manager, Quality Director, Quality Assurance Director, Quality Control Director

Role Sets: All-Roles


Main Description

Provides quality and technical guidance by managing department and overall expectations pertaining to setting accurate schedules, costs and resources, ensuring delivery against QA department goals and objectives, such as meeting commitments and coordinating overall quality assurance schedule. Provides necessary definition, development and deployment of product quality assurance strategy, addressing all phases of product development. Directly supervises quality assurance team lead, quality assurance engineers and testers including the preparation and delivery of staff performance evaluations and career development activities. Troubleshooting and high tier support. Establish and maintain policy for documentation of all products. Reviews documentation before is sent out to external customers. Establish policy for end user experience on all products. Implements ongoing quality improvement processes working with interdepartmental teams. Maintains product consistency throughout product cycle, to include the design, define and build phases through quality checkpoints and testing. Develop and manage quality assurance metrics for performance improvement of all teams. Manages and responds to software quality assurance issues with related groups such as development, database, integration, and customer support. Anticipates program release problems and takes corrective action, escalating as needed, to resolve and achieve commitments. Assures the viability, functionality and effectiveness of essential tools. Responsible of creating tasks and checklists for software deployment. Orchestrates the delivery of software to customer visible environments.



A quality manager must have good verbal and written communication skills to direct the work of others. The manager must also put statistical data from inspections and testing into report form for production managers and engineering.


The leader of the quality assurance department must direct the action of the quality team. A quality assurance manager must be a strong leader with the ability to evaluate the work of others and offer constructive criticism when necessary.


The manager of the quality assurance department may lead teams working to resolve quality problems. The data generated by the quality assurance procedures and tests can assist engineering in the source of quality issues. Quality managers must be familiar with project management procedures and the techniques used in quality management programs such as Total Quality Management, Six Sigma, COBIT, ITIL.


Quality Control Manager, Quality Manager, Quality Director, Quality Assurance Director, Quality Control Director