Role: Knowledge Engineer
Knowledge Engineer
Role Sets: All-Roles


Accessing and Creating Knowledge ArticlesUpdating the CRM System with the New Service or ApplicationKnowledge_Engineer

Additionally Performs

Main Description

Updates the CRM System with Knowledge Article Information, requests updates to the FAQ pages for OMES IS, updates keywords spreadsheets utilized by the Service Desk Staff, and performs configuration to the CRM System.


Key Considerations

Administrator Access to the CRM System