Discipline: Request Fullfillment
Request Fullfillment


Main Description

The Request Fulfillment Processes manage submission and handling of all requests for service.  The processes are customized to meet the customer’s needs based on the type and complexity of the request.  The following documents provide a complete picture of Request Fulfillment Processing within the OSF / ISD environment:

Document / Process Name


Request Fulfillment Process Overview

General Overview (this document)

Application Request Fulfillment Process

Requests related to support of PeopleSoft and other applications

Technical Request Fulfillment Process

Requests related to all other support services (non PeopleSoft or applications), ex., Workstation, Email, Network, etc.

Service Catalog Request Process

Requests for service from new customers or from existing customers requesting services not yet contracted