| Summary: Tasks |
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- Task: Analyze cases before assignment
- Task: Assign a Case
- Task: Case Elevation
- Task: Contacting the Service Desk
- Task: CRM Tool Configuration Changes and Table Management
- Task: CRM Tool Governance
- Task: Handling Confidential Regulatory Information in CRM Cases
- Task: Incident Management
- Task: ITOCC_Case_Handling_Process
- Task: Major Incident Process
- Task: Managing Technician Workload
- Task: Onboarding
- Task: Processing a Service Request
- Task: Reporting a Service Outage
- Task: Resolving Cases within the SLA
- Task: Responding to Cases within SLA
- Task: Service Desk Workload Management
- Task: TAM Major Incident Team Assistance
- Task: TAM Major Outage Follow Up
- Task: Updating the Outages and Alerts Pages